One of the expenses that are hardly understood by the board of many companies are indirect costs, such as the volume of calls received by the Trade´s back office. In many cases, they are bigger than the strategic or analytical cost.
To show the call volume that have been made, we developed a manager that allows the agency or department, to quantify and qualify them. Using e-mails this kind of action is impracticable.
Easily operable, the call manager can have several operators. Monitoring can also be done by kind of demand, status and categorization. This makes the management of passwords and portal access very easy.